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TRACK YOUR ORDER →How You Can Reach Us
SUPPORT AVAILABLE MON-FRI
Our dedicated customer service team is here to help with any questions, concerns, or issues with your order. We strive to provide the best support experience possible.
You can reach us by emailing support@silksr.com and we'll get back to you within 24 hours.
Our business hours are Monday - Friday, 9:00 AM - 5:00 PM (PST). We are based in São Paulo, Brazil. Avenida Jose Cesar de Oliveira, 85, Sao Paulo, SP
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Fill out the form below and we'll get back to you within 24 hours.
Frequently Asked Questions
How Long Until I See Results?
Most customers notice visible improvements within 2-4 weeks of regular use. Individual results may vary depending on skin type and consistency of use.
When Will I Receive My Order?
Orders are processed within 3-5 business days and typically arrive within 5-12 business days after processing, depending on your location. You'll receive a tracking number via email once shipped.
Can I Return It If I Don't Like It?
Yes! We offer a 60-day return policy. If you're not satisfied with your purchase, contact us at support@silksr.com and we'll guide you through the return process.
Are There Any Side Effects?
Our products are designed for cosmetic use and are generally safe for all skin types. We always recommend doing a patch test before full application. If you experience any irritation, discontinue use and consult a healthcare professional.
Do You Ship Internationally?
Yes! We offer free worldwide shipping on all orders. Delivery times vary by destination but typically range from 5-12 business days.
How Do I Track My Order?
Once your order ships, you'll receive an email with tracking details. You can also visit our Track Your Order page and enter your order number.