Shipping policy

Who We Are

SilkSR ("we," "us," or "our") operates the website www.silksr.com. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction.

Shipping Costs

We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship worldwide to most countries including the United States, Canada, United Kingdom, Australia, and countries across Europe, Asia, South America, and Africa.
Future Expansion: We are continuously working to expand our delivery areas. If your country is not available at checkout, please contact us.

Order Processing Time

Processing Time: Orders are processed within 3-5 business days, Monday to Friday.
Cut-off Time: Orders placed before 5:00 PM (EST) will be processed the same day; those placed after will be processed the next business day.
No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Orders typically arrive within 5-12 business days after processing, depending on the destination.

Shipping Process

Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
Lost Orders: If your order is lost, please reach out to us immediately for assistance.